Frequently Asked Questions (FAQ):
Q: How long has Platinum Cash Flow Solutions been providing medical billing services?
A: PCFS was founded in 2007. We provide expert Billing Services to a large variety of medical professionals: Acupuncturists, Chiropractors, Mental Health Professionals, Naturopaths, Home Healthcare, Physical Therapy, Dietitians to name just a few. We are happy to provide references upon request.
Q: Is having PCFS handle our medical billing safe and secure?
A: PCFS never touches the practice’s money. We simply ensure that the insurance companies electronic checks are deposited into your account you specify. All funds come directly to you either through USPS or to your bank via electronic payments from the various insurance companies.
Q: My practice is different from other practices. I may need to custom tailor my billing. Can you do that?
A: PCFS understands that every practice has unique characteristics. Customized billing packages are our specialty. We can create a billing program that fits your practice’s needs.
Q: Are your fees competitive?
A: We look at a number of elements when determining our clients fee structure. You’ll find that we provide the highest quality service at the most reasonable price. Our service and communication skills are the best!
Q: What are some of the benefits using your service rather than keeping the the status quo?
A:
- If your practice is witnessing a downward trend in reimbursement
- As a Physician you do not have time to directly oversee the practice’s billing employee(s)
- You are a physician who is interested in reducing overhead
- You are a physician who is opening a new practice
- Your practice needs to update expensive billing software and computer hardware
- Your practice is experiencing billing staff turnover and absenteeism
- Your practice wants billing software that is never outdated and you do not want to purchase costly updates
- Your practice is experiencing difficulties staying up-to-date with the ever changing ACA regulations
Q: IS PCFS HIPAA compliant?
A: YES. We comply with all state and federal regulations regarding the retention and disposal of patient information and records, patient confidentiality, and the electronic transfer of information.
Q: How can PCFS reduce our overhead costs?
A:
- By eliminating billing staff salary and associated benefit costs where possible
- By eliminating billing software, expensive upgrades and monthly/annual support fees
- By eliminating costs of annual coding manuals, newsletters, and seminars
- By reduce the volume of supplies such as paper, envelopes, printer/copier toner, and other office supplies
- By eliminating staff and storage requirements which creates space for an additional exam room or the potential to lease a space, thus increasing the practice’s potential revenue
Q: Does PCFS have references that we can contact?
A: Absolutely! Upon request, we will provide you with names and contact information for some of our existing clients who will be happy to share with you, their positive experience with Platinum Cash Flow Solutions.